Cancellation and Refund Policy

#### Introduction

At Mehai Skincare, we strive to ensure that our customers are satisfied with the quality and performance of our products. However, it is important to note that due to the nature of our products and our commitment to hygiene and customer safety, we have a strict no cancellation, return, or refund policy once an order has been confirmed and processed. Please review our policy in detail below.

#### Cancellation Policy

- **Order Cancellation:** Once an order has been placed on our website, it cannot be canceled. We encourage our customers to carefully review their cart and selection before proceeding to payment.

#### Refund Policy

- **Refunds:** We do not offer refunds once a product has been purchased. This policy is in place due to the nature of our products, which are personal care items. The integrity and safety of our products cannot be guaranteed once they have left our fulfillment center.

- **Damaged or Defective Products:** While we do not accept returns or offer refunds, if you receive a product that is damaged or defective upon arrival, please contact our customer service team within 48 hours of receiving the order. Provide detailed information about the issue and include photographic evidence. We will assess the situation on a case-by-case basis and may offer a replacement for the damaged or defective item at our discretion.

#### Non-Returnable Items

Please note that all sales are final for the following items, and they cannot be returned or exchanged:

- Products that have been used or opened.

- Products purchased through a promotion, sale, or clearance.

- Products not purchased directly from our website.

#### Customer Responsibility

It is the responsibility of the customer to provide accurate shipping and contact information at the time of purchase. Mehai Skincare is not responsible for orders lost due to incorrect address information provided by the customer or for packages unclaimed from postal services.

#### Changes to Our Policy

Mehai Skincare reserves the right to update or modify this cancellation and refund policy at any time without prior notice. Your continued use of our website and purchase of our products following any such changes constitutes your agreement to follow and be bound by the terms as changed.

#### Contact Information

For any questions or concerns regarding our cancellation and refund policy, please contact our customer service team for assistance.